Store Regulations

Introduction

The online store available at https://www.dortex.pl operates under the management of the company “DORTEX” IMPORT-EKSPORT, located at ul. Mokra 3, 85-834 Bydgoszcz, NIP: 9531740674.

Seller’s contact details:

This document, which also serves as regulations in accordance with the Act of 18 July 2002 on the provision of services by electronic means, hereinafter referred to as the “Regulations”, defines the scope of the provision of electronic services through the Store, the principles of concluding sales agreements, the procedures for their implementation and the rights and obligations of both the Customer and the Seller.

Definitions

  1. Online Store – platform operating at https://www.dortex.pl.
  2. Seller – “DORTEX” IMPORT-EKSPORT Dariusz Kwela, ul. Mokra 3, 85-834 Bydgoszcz, NIP: 9531740674.
  3. Customer – a business entity, including a natural person conducting business, a legal person or an organizational unit with legal capacity, acting on its own behalf as part of business or professional activity, whose legal actions are directly related to the conducted activity.
  4. Service – electronic provision of services performed by the Seller via the Store.
  5. Sales Agreement – an agreement concluded at a distance between the Customer and the Seller as a result of placing an order for a Product.
  6. Product – goods purchased by the Customer via the Store.
  7. Order – an expression of the Customer’s will addressed to the Seller, aimed at concluding a sales agreement for a given Product.
  8. Order Form – a tool available on the Store’s website, enabling placing orders.
  9. Customer Account – the Seller’s IT system, where the Customer’s data is stored (including address data and order history).
  10. Registration Form – a tool enabling the creation of a Customer Account in the Store.
  11. Newsletter – a service enabling the subscription and electronic receipt of information about the Seller’s Products and promotions.
  12. Working Day – every day from Monday to Friday, excluding statutory holidays.

General Provisions

  1. The Seller undertakes to provide services in accordance with the terms and conditions specified in these Regulations.
  2. The Customer is obliged to use the Store in a manner consistent with applicable legal regulations and the principles of social coexistence.
  3. The Platform and the Products offered via it are intended exclusively for entities conducting business activity, and sales agreements are professional in nature. The Seller may require the Tax Identification Number (NIP) when placing an order.
  4. Due to the Customer’s status referred to in point 3, the right to withdraw from the sales agreement does not apply.
  5. The Seller’s offer includes Products in various categories, depending on the damage or defects that occur. A description of a given category is always attached to the offer. The following groups are distinguished:
    • Category A: New goods, free from damage or defects affecting functionality, may be delivered in replacement packaging. There may be small amounts of dust on their surface, which does not constitute a defect.
    • Category B: Products that are consumer returns within 14 days, with minimal, mostly reversible traces of use, with possible minor manufacturing errors (e.g. dirt, minor damage) and delivered in original or replacement packaging.
    • Category C: Products returned within 30 days, showing clear traces of use and visible defects, such as missing elements (e.g. buttons, zippers), damaged zippers, cuts, abrasions or dirt, requiring repair or refurbishment.
    • Category D: Products returned within 30 days that have significant traces of use or defects, such as dirt, stains, discolouration, holes, damaged seams, pilling or faded prints. They may require repair or refurbishment, with some damage being irreversible.
    • 2nd hand: Goods from previous seasons, characterized by typical traces of use for used clothing, but without serious defects or intense odor. There may be, among others, washed materials, stains, slight discoloration, minor abrasions or missing small elements, such as buttons.
  6. The Customer is obliged to comply with the provisions of these Regulations.
  7. The Seller applies the principles of personal data protection in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
  8. The Customer consents to the processing of his personal data by the Seller in order to fulfill the contract, in accordance with the principles set out in the “Privacy Policy” of the Store.
  9. Information about Products placed on the Store’s website constitutes an invitation to conclude a contract, in accordance with Art. 71 of the Civil Code.
  10. All prices presented on the website are gross prices.
  11. The Seller reserves the right to change prices, introduce new Products and organize or cancel promotions. In the event of price reductions valid for a limited period, the price valid for the last 30 days will be indicated next to the Product.
  12. The Customer may not send content of an illegal or offensive nature and should use the Store in a way that does not disrupt its operation, in particular by not using malicious software or devices.
  13. Using electronic services carries the risk of unauthorized access to data sent or stored on the network, which may lead to their loss, unauthorized change or prevention of use of the services.

Services and terms of service

  1. The Seller provides services electronically by:
    • publishing information about the offer and available Products on the Store’s website,
    • providing an Order Form enabling the conclusion of a sales agreement,
    • enabling registration and management of the Customer Account,
    • sending information about promotions and Products as part of the Newsletter.
  2. The services listed in point 1 are provided free of charge.
  3. The agreement for the provision of services electronically related to the completion of the Order Form is concluded for a specified period – from the moment of starting to complete it until the moment of its cancellation or sending.
  4. The agreement regarding the registration and management of the Customer Account is concluded for an indefinite period, starting from the moment of registration.
  5. Registration (creation of the Customer Account) is carried out via the form registration form available on the website.
  6. Having a customer account is not a necessary condition for placing an order.
  7. The Newsletter service agreement is concluded for an indefinite period of time upon the Customer’s registration and expires upon termination of the agreement in accordance with the Regulations or upon resignation via the link provided in the messages.

Technical requirements

To use the services offered by the Seller, the Customer should have:

  • a device with Internet access,
  • a browser that supports Cookies,
  • access to an e-mail box.

The costs related to access to the network and data transmission are borne by the Customer in accordance with the terms and conditions of their Internet service provider.

Sales agreement

  1. The Seller allows placing orders for Products through:
    • Order form available online 24 hours a day, 7 days a week,
    • contact via email at poczta@dortex.pl,
    • phone call at +48 606 174 120.
  2. To place an order using the Form, the Customer selects a Product, specifies its quantity and essential features, adds it to the basket, then fills in the necessary data and confirms the order by clicking “Order and pay”.
  3. In the case of orders placed by phone or email, the Customer provides the Seller with information about the selected Product and data enabling the fulfillment of the order (including identification, address and contact data, such as phone number, email address and Tax Identification Number).
  4. After receiving the order, the Seller sends a confirmation of acceptance of the order to the provided email address. Then, after verifying the feasibility of implementation, the final confirmation is sent, which constitutes the conclusion of the sales contract.
  5. The order confirmation contains detailed terms of the contract, including the type and quantity of the Product, the total price to be paid, delivery costs and, if necessary, information on any discounts granted.

Order fulfillment and delivery

  1. Orders are fulfilled in the order in which they are received, taking into account the provisions of the Regulations.
  2. Order fulfillment includes preparation, completion, packaging and delivery of the Product by the Seller – the average time is up to two business days.
  3. Orders placed after 10:00 on business days or on non-working days are treated as placed on the next business day.
  4. In the event that part of the order (consisting of several Products) is unavailable, the Customer will be informed by phone or email and asked to choose the method of further fulfillment (partial fulfillment, extension of the deadline, cancellation of the entire order) or selection of an alternative Product).
  5. When the order includes Products with different availability, the delivery date is determined based on the completion of the last one, unless otherwise agreed.
  6. The delivery time is added to the order fulfillment time, in accordance with the selected method. Details regarding delivery methods and costs are available on the Store’s website.
  7. Products are issued for delivery only on business days.
  8. Upon receiving the shipment, the Customer should check the condition of the packaging and the contents. If damage or irregularities are detected, a damage report should be drawn up in the presence of the courier and the Seller should be informed immediately.
  9. In the event of refusal to accept the shipment or problems with delivery due to reasons attributable to the Customer, the Seller has the right to charge the Customer for the costs associated with re-shipping or returning the shipment.
  10. If the Seller covers the damage incurred during transport, all claims of the Customer against the carrier are transferred to the Seller.
  11. The Customer also has the option of collecting the order in person – after prior prepayment.

Payment methods

  1. Available payment methods for Products are:
    • Prepayment via the Przelewy24 electronic payment system (operated by PayPro S.A., ul. Kanclerska 15, 60-327 Poznań, in accordance with the regulations: https://www.przelewy24.pl/regulamin),
    • Bank transfer to the Seller’s account no. 22 1030 0019 0109 8530 0015 6770,
    • Cash on delivery (after prior arrangement with the Seller).
  2. By choosing prepayment, the Customer is obliged to settle the payment within five days of concluding the agreement. Otherwise, the order may be canceled and the Seller has the right to withdraw from the contract.
  3. The order is fulfilled after receiving confirmation of transaction authorization (in the case of electronic payments) or posting of funds (in the case of a transfer). In the case of payment on delivery – after confirmation of the order.
  4. The proof of purchase is given to the Customer together with the Product or sent electronically to the specified e-mail address. By placing an order, the Customer accepts receiving invoices electronically without the issuer’s signature.

Withdrawal from the contract and complaints

  1. In the case of continuous contracts (e.g. Customer Account, Newsletter), the Customer has the right to terminate the contract without giving a reason by sending a statement to the following address: poczta@dortex.pl.
  2. The Seller reserves the right to terminate the contract for the provision of continuous services with a 14-day notice period if the Customer violates the provisions of the Regulations.
  3. In the event of non-performance or improper performance of services by the Seller, the Customer may submit a complaint electronically to the following address: poczta@dortex.pl.
  4. The complaint should include the Customer’s identification data (name and surname or company name, address, e-mail address), a description of the problem, the period covered by the complaint, and justification.
  5. The Seller shall consider the complaint within 14 calendar days of date of receipt.

Seller’s Rights

  1. The Seller has the right to withdraw from the sales agreement at any time, provided that the Product has not yet been delivered to the Customer, a person acting on their behalf or the carrier.
  2. The Seller’s decision to withdraw from the agreement does not result in any claims by the Customer.
  3. The Seller may limit the available payment methods and demand prepayment of all or part of the order value, regardless of the selected payment method.
  4. Pursuant to Art. 558 of the Civil Code, the Seller’s liability under the warranty is excluded.
  5. At the time of issuing the Product to the Customer, a person indicated by the Customer or a carrier, all risks related to the Product (including the possibility of accidental loss or damage) are transferred to the Customer.
  6. The Seller’s liability towards the Customer is limited to actual damages resulting from improper performance of the contract, but not exceeding the value of the placed order.

Seller’s liability

  1. The Seller is not responsible for data incorrectly entered by the Customer (e.g. in the forms available on the website) or for the Customer’s actions that may hinder or prevent the provision of services.
  2. The Seller is not responsible for the consequences of using the Store in a manner inconsistent with the Regulations, applicable legal provisions and principles of social coexistence.
  3. The Seller reserves the right to temporarily suspend or terminate certain functionalities of the Store for the purpose of maintenance, review or expansion technical system – such actions do not violate the Customer’s rights.

Product safety

  1. Taking care of the quality of the Products offered is an important element of the Seller’s activity. Whenever possible, the guidelines set out in Regulation (EU) 2023/988 of 10 May 2023 on general product safety (hereinafter “GPSR”) are applied. The implementation of these guidelines is limited, as the sale includes Products with defects, dedicated exclusively to entrepreneurs who do not have consumer status.
  2. The packaging or labels of the Products contain information that allows the Customer to obtain data such as:
    • type, batch or series number,
    • manufacturer’s data (name and surname or company name, registered trade name or trademark),
    • contact address (postal or electronic) of the manufacturer or contact point.
  3. The above information does not apply to Products whose description indicates that they cannot meet applicable safety standards – i.e. goods requiring repair or refurbishment.
  4. Detailed information on the safety of the Products can be found in the document “Product Safety” located in the Legal Information tab on the website www.dortex.pl (it mainly applies to products other than clothing, e.g. home accessories, along with individual category descriptions and guidelines regarding safe use).

Final provisions

  1. The Seller reserves the right to introduce changes to these Regulations. The Customer will be informed of each change by publishing information on the Store’s website at least 14 days before the new provisions come into effect.
  2. Changes to the Regulations do not apply to orders placed before the new version comes into effect.
  3. In the case of continuous contracts, the modified provisions are binding on both parties if the Customer does not terminate the contract within the 14-day notice period.
  4. In matters not regulated by these Regulations, the provisions of Polish law shall apply. In a situation where the regulations in force in the Customer’s country are more favorable to him and cannot be excluded by agreement, they will apply.
  5. Any disputes arising from the provision of services under these Regulations will be resolved by a court with jurisdiction over the Seller’s registered office.
  6. In matters not regulated in this document, the provisions of the General Terms and Conditions of Sale available in the Legal Information tab on the website www.dortex.pl shall apply.
  7. Disputes arising from the provision of services under these Regulations will be submitted for resolution to a common court with jurisdiction over the Seller’s registered office.
  8. These Regulations shall apply from January 1, 2025.
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